What is your shipping and delivery policy?
Every day, we deliver to hundreds of customers across the world, and we are proud to say that we offer free shipping for EVERY ORDER. We see shipping like tipping at a restaurant; we believe it should be included in the price, not an added cost. Depending on the product and destination, shipping can typically take anywhere from 2 to 4 weeks. If you need the item sooner, please contact us, and we'll do our best to accommodate you.
What is your return policy?
We here at OXEDY have a standard 30-day refund policy for non-custom and non-intimate apparel products. Custom and intimate apparel products are non-refundable unless the item arrives damaged or there is an issue with the item design.
We also believe strongly in honesty and integrity are are always willing to listen if you have an issue. We ask that you always contact us immediately if you feel dissatisfied in the slightest and give us a chance to make the situation right.